FAQ'S
Got a question? Don’t we all…here are our FAQ’s to help you out.
If these are not the answers you’re looking for, please feel free to contact us for more information.
Found something you love?
Simply add it to your shopping cart and complete your purchase through the check out! See the little shopping trolley on the top right of the screen? That’s it there
No way!
Everything you see in our store is HANDMADE. Each product is drawn, cut, drilled, sanded, waxed, screwed & sewn by us. No mass production in our workshop.
We even hand make the wax for the timber.
We sure do!!
We try our best to source fabrics that everyone will love, but if there’s nothing that jumps out at you and says “put me in your home” then please contact us to see what we can offer.
Please make sure you have agreed on a fabric choice with us before putting a custom order in your basket!
Custom orders will be at an additional cost due the extra time spent working on your product.
Sometimes technology can be tricky.
If for what ever reason, you were expecting an email from us and it hasn’t come through, please contact us as soon as possible (after checking your junk/spam filter first of course!)
We love flexibility here at House of Bobbins!
Currently you can pay with credit card or with a pay pal account
If you have received a tracking number from us and your parcel has not arrived in the estimated time, please let us know asap.
For more details check out our shipping information here
We endeavour to get our products made and shipped to you as soon as possible, buuuuuuuuut we’re (I’m) only one person!
As most of our products are made to order our current waiting times are 3 – 4 weeks – but we’ll keep you as updated as possible
Hey, go you! We love that you’re helping to create your finished product.
We have pre-assembled your book sling, prior to postage to make sure it all fits together properly.
As well as the instructions you’ll recieve via email, we’ve put together this handy little tutorial for you to watch!
Check it out on our YouTube Channel
As a standard rule our timber is finished with our homemade Bees Wax Timber Polish.
We do also offer a Vegan Timber Polish, if that’s more your thing.
If you would prefer we use the Vegan Timber Polish on your products please tell us in the comments box at the check out.
If you do not specify your preference your product will likely be finished with the Bees Wax Timber Polish
Our Bees Wax Polish is handmade right here in our workshop.
It contains 100% Australian Bees Wax, Organic Coconut Oil and Vitamin E oil. That’s it!
Plus for extra safety we have ensured each batch is heat treated to the recommended level to ensure there is no chance of botulism spores.
Baby safe and no nasties.
As the name suggests our Vegan Timber Polish is 100% plant based.
Made from Candelila Wax, Organic Coconut Oil and a hint of Lemon Lime Terpenes for a lovely scent.
You betcha!
We are always sketching and designing new things. It just takes a bit of time in the hustle and bustle to get them brought to life (and then tested and changed and tested again)
Why not join our mailing list and be the first to know?
